Notice
Our return policy does not apply to products purchased from Amazon or Lulu. These merchants have their own policies for returns.
Please use the links below to learn more. You can also contact each company directly to initiate a return.
If you have a question or concern about an order on Etsy, please send us a message on Etsy.
You can also learn more about Etsy returns and read our return policy below.
Withdraw and Refund
If you are dissatisfied with any purchase of a physical good or product made via our Web site or an affiliated site, for any reason whatsoever the purchase may be returned to us within fourteen (14) calendar days of receipt thereof for a full return of the purchase price and all original shipping costs though you will remain liable for return shipping costs. All returns will be accepted and a refund granted so long as the product is returned in its original packaging, in like condition. Please note that once received refunds may take up to thirty (30) days to process. In the event a customer should not receive a refund as anticipated he or she should first contact the appropriate financial institution to which the refund is expected to post. If, after speaking with the financial institution he or she continues to experience problems with an anticipated refund, please contact us. Should you wish to withdraw and return for a full refund any order you may do so by contacting us at support@fritzenpublishing.com with “Refund Order” in the subject line, and a brief message detailing the order you wish to return for a refund.
Please note that due to the electronic nature of the digital goods and products sold via our Web site, such as digital versions of our coloring books, no refunds will be granted in whole or in part except where such digital good or product is patently defective.
Cancellation
Orders of a physical good or product made via our Web site or an affiliated site may be canceled with a full refund within twenty-four (24) hours of purchase. Should you wish to cancel any order you may do so by contacting us at support@fritzenpublishing.com com with “Cancel Order” in the subject line, and a brief message detailing the order you wish to cancel.
Orders of digital goods and products may not be cancelled.
Exchange
Should a purchaser of a physical good or product made via our Web site or an affiliated site wish to exchange an order, he or she should notify us within fourteen (14) days of receipt thereof. Exchanges will only be accepted for defective or damaged, unused, and unopened goods or products. We only replace items if they are defective or damaged upon receiving the goods or products. If an exchange is approved, the exchange may take up to fourteen (14) days to process after our receipt of the goods or products to be exchanged. You shall be responsible for the reshipment of exchanged goods or products from us to the user. You acknowledge that you will be solely responsible for paying for your own shipping costs for any and all returns, excepting exchanges for defective products, regardless of the reason therefore. No refunds or credits shall be granted therefore. All returns and/or exchanges should be sent to our headquarters as set forth herein. Should you choose to use your own shipping company for any exchange and/or return, we do not guarantee receipt of a returned item and encourage you to use a shipment tracking service. Should you wish to exchange any order you may do so by contacting us at support@fritzenpublishing.com with “Exchange Order” in the subject line, and a brief message detailing the order you wish to exchange.
Digital goods and products may not be exchanged.
Gift Policy
In the event that you receive a Fritzen Publishing good or product as a gift and wish to return it please know that you will not be eligible for a cash refund and will receive store credit only. In the instance of gifts, you may return the gift within fourteen (14) calendar days for receipt of the purchase price of the good or product in the form of store credit, valid for twelve (12) months from the date of return. You acknowledge that you will be solely responsible for paying for your own shipping costs for any and all gift returns, excepting exchanges for defective products, regardless of the reason therefore. No refunds or credits shall be granted therefore. All gift returns should be sent to our headquarters as set forth herein. Should you choose to use your own shipping company for any gift return, we do not guarantee receipt of a returned item and encourage you to use a shipment tracking service. Should you wish to return any gift order you may do so by contacting us at support@fritzenpublishing.com with “Gift Return” in the subject line, and a brief message detailing the order you wish to return.
Gift returns of digital goods or products are not accepted due to the electronic nature thereof.
