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Support

FAQ

I have an access code. Where can I download my digital edition?
You can download digital editions on this website using the link below.
Download My Digital Edition

I have a problem with a book purchased on Amazon. Where can I get a replacement/refund?
Please contact Amazon for any concerns. You can use the “return or replace items” button when viewing your orders.
View Orders on Amazon

I have a problem with a book purchased on Lulu. Where can I get a replacement/refund?
Please contact Lulu for any concerns.
Lulu Customer Support

I have a problem with my purchase on Etsy. Where can I get help?
Please contact us on Etsy for help with your order. You should see a button next to your purchase that says “Help with order”.
View Orders on Etsy

I am having trouble working with files on my smartphone or tablet. Where can I learn how this works?
See below for two videos we recommend. We are not affiliated with the people making these videos.
Apple iPhone and iPad
Android Devices

Do your digital editions work with coloring apps?
It depends. If your application does not support PDFs, you can always try taking a screenshot of the artwork and saving it as a JPG or PNG.

I want to purchase digital editions, but do not have a printer. Is there an affordable one you recommend?
Yes, please try the HP DeskJet 2755e or choose a bestseller on Amazon.
View HP DeskJet 2755e on Amazon
View Best Selling Printers on Amazon

Do you offer tech support for my computer, printer, or other devices?
No, we’re not able to provide tech support. You may want to check YouTube for videos about your specific device or problem.


Contact

Have a question or concern? Use the form below or support@fritzenpublishing.com.

You can expect a response in one business day. Thank you for your patience.

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